NHS Scotland

Our Values

NHS Lothian is determined to improve the way their staff work so they have developed a set of common values and ways of working which they now need to turn into everyday reality - to the benefit of everyone working in the organisation and, most importantly, to the benefit of their patients.


NHS Lothian – Our Values into Action:


Care and Compassion

  • We will demonstrate our compassion and caring through our actions and words

  • We will take time to ensure each person feels listened to, secure, understood and is treated compassionately

  • We will be visible, approachable and contribute to creating a calm and friendly atmosphere

  • We will provide a safe and caring setting for patients and staff, and an efficient, effective and seamless care experience

  • We will meet people’s needs for information and involvement in all care, treatment and support decisions.


Dignity and Respect

  • We will be polite and courteous in our communications and actions

  • We will demonstrate respect for dignity, choice, privacy and confidentiality

  • We will recognise and value uniqueness and diversity

  • We will be sincere, honest and constructive in giving, and open to receiving, feedback

  • We will maintain a professional attitude and appearance.



  • We will demonstrate a commitment to doing our best

  • We will encourage and explore ideas for improvement and innovation

  • We will seek out opportunities to enhance our skills and expertise

  • We will work together to achieve high quality services

  • We will use our knowledge and enthusiasm to implement positive change and overcome challenges.



  • We will understand and value each other’s role and contribution

  • We will be fair, thoughtful, welcoming and kind to colleagues

  • We will offer support, advice and encouragement to others

  • We will maximise each other’s potential and contribution through shared learning and development

  • We will recognise, share and celebrate our successes, big and small.


Openness, Honesty and Responsibility

  • We will build trust by displaying transparency and doing what we say we will do

  • We will commit to doing what is right – even when challenged

  • We will welcome feedback as a means of informing improvements

  • We will use our resources and each other’s time efficiently and wisely

  • We will maintain and enhance public confidence in our service

  • We will be a positive role model.


Throughout the recruitment process candidates will need to demonstrate they meet all of Our Values.


Further information on our values into action can be found at