NHS Lothian is determined to improve the way their staff work so they have developed a set of common values and ways of working which they now need to turn into everyday reality - to the benefit of everyone working in the organisation and, most importantly, to the benefit of their patients.
NHS Lothian – Our Values into Action:
Care and Compassion
We will demonstrate our compassion and caring through our actions and words
We will take time to ensure each person feels listened to, secure, understood and is treated compassionately
We will be visible, approachable and contribute to creating a calm and friendly atmosphere
We will provide a safe and caring setting for patients and staff, and an efficient, effective and seamless care experience
We will meet people’s needs for information and involvement in all care, treatment and support decisions.
Dignity and Respect
We will be polite and courteous in our communications and actions
We will demonstrate respect for dignity, choice, privacy and confidentiality
We will recognise and value uniqueness and diversity
We will be sincere, honest and constructive in giving, and open to receiving, feedback
We will maintain a professional attitude and appearance.
We will demonstrate a commitment to doing our best
We will encourage and explore ideas for improvement and innovation
We will seek out opportunities to enhance our skills and expertise
We will work together to achieve high quality services
We will use our knowledge and enthusiasm to implement positive change and overcome challenges.
We will understand and value each other’s role and contribution
We will be fair, thoughtful, welcoming and kind to colleagues
We will offer support, advice and encouragement to others
We will maximise each other’s potential and contribution through shared learning and development
We will recognise, share and celebrate our successes, big and small.
Openness, Honesty and Responsibility
We will build trust by displaying transparency and doing what we say we will do
We will commit to doing what is right – even when challenged
We will welcome feedback as a means of informing improvements
We will use our resources and each other’s time efficiently and wisely
We will maintain and enhance public confidence in our service
We will be a positive role model.
Throughout the recruitment process candidates will need to demonstrate they meet all of Our Values.
Further information on our values into action can be found at